Human-Centered Product Designer + Analyst + Developer


Pleased to meet you!


I’m a software product designer with experience in business analysis, software development, and game design. I have a masters degree in Human-Computer Interaction, and my best skills are curiosity, collaboration, and prototyping. I’m looking for an opportunity to help a purpose-driven organization make human-centered software. I’d love to hear any thoughts or advice you have for me.

"The heart of interaction design is not our interaction with technology, it's our interaction with each other through technology. It's not about us and objects. It's about us and each other." - Graham Pullin

Headshot of Carl Klutzke

What can you do for me?

I guide cross-functional teams to create interactive solutions that empower humans, using...


Curiosity

UX research, contextual inquiry, business analysis, data analysis, competitive research, regulatory research.

Collaboration

Agile development, backlog management, documentation, leading meetings and workshops, building trust.


Prototyping

Figma, Adobe XD, wireframes, mockups, test protocols & facilitation, data visualizations, usability, accessibility.

Tools

SQL, JavaScript/HTML/CSS, C#, Python, Git, Jira, Asana, Notion, MS Office, Google Workspace.


20 years of creating interactive systems

Product Designer - Encamp, 2022


  • Researched and redesigned hazardous substance reporting process, improving compliance with complex EPA regulations.
  • Automated a billing report for multi-facility clients, saving our company controller time every month.
  • Helped other designers resolve design issues and improve our design system, resulting in a more cohesive UX.

Product Designer - 120Water, 2020-2022


  • Developed requirements for lead water service line inventories, enabling a new product offering for the company.
  • Designed a community heat map display of lead water service lines, so clients can focus replacement efforts in critical areas.
  • Redesigned data upload process, allowing new client files to be onboarded in days instead of months.
  • Posted daily Questions of the Day on Slack and organized weekly game lunches to engage remote colleagues with each other.

Senior Business Analyst - Simon Property Group, 2010-2017


  • Replaced an expense reporting system for 5000 employees. Improved user experience and engagement while saving money.
  • Launched a procurement system for 30 departments and 300 shopping malls. Improved plan compliance and reduced fraud.
  • Transitioned manual lease workflows to Salesforce.com. Improved speed and visibility of the company's core business process.

Consulting Business Analyst - Fusion Alliance, 2007-2010


  • Developed requirements for replacing Simon Property Group's lease workflow system. Applying UX techniques increased engagement and built trust with skeptical business stakeholders.

Senior Developer / Analyst - Covance (now Lapcorp), 2000-2007


  • Redesigned a clinical trials web portal, distilling actionable information from terabytes of data for 13,000 users.
  • Designed and built a streamlined UI to enter ECG diagnostic codes via numeric keypad, increasing throughput.
  • Re-engineered a clinical trials reporting system to increase throughput 200%. Improved usability, scalability, and compliance. Added transactional data processing to eliminate re-transmission of past data, improving efficiency for clients.
  • Expanded local kit production to global distribution. Saved $.5M annually, improved output 81%, better quality, faster delivery.

Game Designer - Present


Masters Student in HCI - IUPUI, 2018-2019


What can we accomplish together?